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Customer Service Representative

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Job details

Here’s how the job details align with your profile.

Job type: Full-time

Shift and schedule: Night shift

Location: 11222 Quail Roost Drive, Miami, FL 33157

Benefits

• Pulled from the full job description
• Health insurance
• Paid time off
• Paid training
• Tuition reimbursement

Full job description

This role is onsite at our Miami location.

What is a Customer Service Representative at Assurant?

The character of a Customer Service Representative is a crucial part of Assurant because you are the voice of our organization and clients. You are highly appreciated as the customer’s primary point of contact and care about serving others. The Customer Experience is at the front of all you do, exceeding expectations at every turn. You are an auditor and problem solver, and you trust in quality. You like being on the phone, and customers hear your smile as you uncomplainingly help them find a resolution.

Why You Should Consider This Role

• You love helping and connecting with people.
• You’re a problematic solver who likes to think on their bottoms and enjoys a challenge.
• You thrive in a fast-paced, changing environment

What You Will Like

• The diversity – every day and every customer is different
• The chance to demonstrate your unique problem-solving skills to your customers and the rest of the team
• Medical benefits begin on your first day
• Monthly incentive plan option to earn an additional $200-$300/month
• Tuition reimbursement is available after six months up to $5000/annually
• Competitive paid time off
• Shift differential for nights and weekend

The Details

Provide superior service to customers with lengthy warranty contracts for wireless cell phone handsets.

This role requires listening to customers’ worries and showing empathy while resolving their issues.

Because every customer is different, they expect you to take the inventiveness to truly understand customer’s present challenges, solve them, and use your expertise to help them evade future challenges proactively.

A robust paid training atmosphere that enables you to learn the business, policies, systems, and, most prominently, how to efficiently engage and resolve customer encounters.

What You Should Know About Assurant

Assurant, Inc. helps people keep what matters most to them

They have been around for a while, with our roots tracing back to 1892

They are a Fortune 300 company employing approximately 15,000 people in 16 countries

Assurant delivers specialty protection products and related services to safety measures against risks

The Ideal Candidate Will Have

Strong attention to detail

Love conversation with people and the ability to WOW customers on every call

Excellent verbal, written, and listening skills

Insistent drive to own the customer’s problem and resolve it

Capacity to adjust effectively to change

Ability to work well in a fast-paced work environment

The capacity to think outside the box is crucial for problem-solving.

Ability to multi-task using technology, including call handling

Minimum high school diploma or GED

Any posted pay range reflects a wide range of recompense factors, including candidate background, experience, and work location, while allowing for salary growth within the position.

Helping People Thrive in a Connected World

Connect with us. Bring us your top work and your brightest ideas. And we’ll take you to a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. plus information, visit myassurantbenefits.com. For benefit info outside the U.S., please speak with your recruiter.

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